Shipping policy

Processing

Processing times vary from item to item. All of our products are handmade, and most are made-to-order. Our crafters need time to create your product, so please allow a few weeks for it to be made. If an item is currently out of stock, the expected re-stock date is listed on the page. Unless the order is too large to be shipped in one container, we will wait for all your products to be in stock before sending your order on its way. If you need some of your shipment before the backordered products come in, please let us know and we can work out a separate shipment for you.

 

Shipping

Shipping price is based on the weight and size of the items in the order. We use USPS to mail our orders. The time it takes to deliver your item is based on processing time and the shipping method you choose.

Your chosen shipping method indicates the shipment speed after the order is processed. Ground and standard shipping takes 5-8 business days. Priority shipping takes 3-4 business days. Shipment time is in addition to processing time. 

For all customer service questions regarding shipments, please email [email protected] with your order number and your issue. 

Once the package has been shipped, Persephone's Hearth has no control over how fast it gets to you. We cannot offer a refund in the event of a delayed package. Refunds will only be made for packages officially marked as lost by the delivery service. We are not responsible for packages marked as "delivered" if the address the customer gives us is incorrect, and refunds will not be issued in this case.